CVCR & Policies :

Corporate Value Chain Resources and Policies

Operational Controls

All suppliers and subcontractors registered with Nova undergo thorough evaluations for each project they undertake, ensuring consistent quality and adherence to our standards. Each supplier and subcontractor is prequalified and subject to regular assessments of their technical expertise and financial stability to maintain our commitment to excellence and reliability..

Process Controls

Process Controls, inspection and testing form part of the continuous monitoring & quality assurance system. Stringent tests are conducted to control non-confirming products, & systems are in place to ensure corrective and preventative action, complying with ISO 9001 requirements.

Support & Customer Service

Our Sales / Engineering representatives are able to attend officers regularly to discuss and advise on specific applications that arise. Nova has a support / service network in the entire U.A.E that can react to site issues and attend site to asses these issues within 24 hours. We stock normal spares parts that can be delivered to site within 48 hours. We are prepared to prov ide ex tended warranties in certain areas. We can provide focused training packages to support client for specification, Installation, commissioning of projects.

Quality Management & Control

Our purchasing procedures ensure that suppliers of products are identified and continually monitored to guarantee reliable material sourcing. Constant inspections are done at suppliers’ sites to reinforce this.

Project Management, Reporting, Monitoring & Handover

Regular and documented site visits to review progress of installation and commissioning. Project schedule coordination, troubleshooting and “action” lists, correspondence and reports regarding general and subcontractor performance, recording, reporting and correction of deficiencies, fine tuning of project with owner, contractor and consultants, follow up assessment report to owner, handover to owner.